Privacy Policy

Information We Collect

When you interact with our services, we collect different types of information to provide you with personalised budget planning support and improve your experience.

Personal Information You Provide

This includes data you directly share with us:

• Name, email address, and phone number when you create an account or contact us
• Financial information relevant to budget planning, including income ranges and spending categories
• Payment details when you enrol in our learning programs
• Feedback, survey responses, and communication preferences
• Information submitted through contact forms or support requests

Automatically Collected Information

Our systems automatically gather certain technical data:

• Device information, browser type, and operating system
• IP address and general location data (city and state level only)
• Pages visited, time spent on our site, and navigation patterns
• Referral sources and search terms used to find our services

How We Use Your Information

We use the information we collect for specific purposes that directly benefit your experience with aerotulaeeon. Here's what we do with your data:

• Provide access to our budget planning tools and educational resources
• Process enrolments for learning programs scheduled throughout 2025 and 2026
• Send you relevant updates about your account and services you've requested
• Respond to your questions and provide customer support
• Analyse how people use our services to identify areas for improvement
• Comply with Australian privacy laws and financial regulations

Legal Basis for Processing (Australian Privacy Principles)

Under Australian privacy law, we process your personal information based on the following principles:

• Consent: You've given us permission to use your information for specific purposes
• Contract Performance: Processing is necessary to deliver the services you've signed up for
• Legal Obligations: We're required by Australian law to retain certain financial records
• Legitimate Interests: Processing helps us improve services while respecting your rights

Data Sharing and Disclosure

We're selective about who can access your information. Here are the circumstances when we might share your data:

Service Providers

We work with trusted third-party companies that help us run our business:

• Payment processors to handle secure transactions
• Email service providers for sending course materials and updates
• Cloud hosting services for secure data storage
• Analytics platforms to understand website usage patterns

All service providers are contractually required to protect your data and can only use it for the specific purposes we've authorised.

Legal Requirements

We may disclose information when required by Australian law, including:

• Responding to valid legal processes or government requests
• Investigating potential violations of our terms of service
• Protecting the safety and security of our users and services
• Complying with financial reporting and regulatory requirements

Data Security Measures

Protecting your information is a priority. We've implemented multiple security layers:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure backup systems to prevent data loss
• Staff training on privacy and data protection practices

While we take extensive precautions, no online system can be 100% secure. We encourage you to use strong passwords and contact us immediately if you notice any suspicious activity on your account.

Your Privacy Rights

Under Australian privacy legislation, you have significant control over your personal information. Here's what you can do:

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll respond to your request within 30 days.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention periods vary based on the type of data:

• Account Information: Retained while your account is active, plus 12 months after closure
• Financial Records: Kept for 7 years to comply with Australian taxation laws
• Learning Program Data: Maintained for 3 years after course completion
• Marketing Communications: Stored until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained for 26 months

After these periods, we securely delete or anonymise your information so it can no longer identify you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Here's what you should know:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like login sessions
  • Cannot be disabled as they're necessary for the site to work
• Performance Cookies: Help us understand how visitors interact with our site
  • Collect anonymous data about page views and navigation patterns
• Functional Cookies: Remember your preferences and settings
  • Store choices like language preferences or region settings

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies might limit your ability to use some features of our website.

Children's Privacy

Our services are designed for adults managing their personal finances. We don't knowingly collect personal information from individuals under 18 years of age.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete such information from our systems promptly.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate in other countries, including the United States and Singapore.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant privacy authorities
• Ensuring recipients are certified under recognised privacy frameworks
• Conducting privacy impact assessments for international transfers

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website homepage
• In-app notifications if you're using our budget planning tools

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy regularly to stay informed about how we protect your information.

Third-Party Links

Our website may contain links to external sites that aren't operated by aerotulaeeon. We're not responsible for the privacy practices of these third-party websites.

Before providing personal information to any third-party site, we recommend reading their privacy policy. This helps you understand how they'll handle your data.